Job Description/Responsibilities

Job Description: IT PMO – Operations 

Location: GCC, Chennai

Experience Required: 8 – 12 years

Department: Operations

Key Responsibilities

Program & Go-Live Management

·        Own end-to-end project governance for automated warehouse go-live initiatives, from planning through stabilization.

·        Define and manage integrated go-live plans covering WMS, TMS, automation systems, material handling equipment, and integrations.

·        Lead cutover planning, mock go-lives, hypercare, and post go-live stabilization.

Technology & Systems Coordination

·        Coordinate closely with Technology teams implementing WMS, TMS, OMS, middleware, and reporting systems.

·        Ensure system readiness across functional testing, integration testing, performance testing, and user acceptance testing (UAT).

·        Track dependencies across software development, configuration, and infrastructure readiness.

Automation, Engineering & Integration Alignment

·        Work with Automation and Engineering teams deploying conveyors, sorters, AS/RS, robotics, PLC/SCADA, and other MHE systems.

·        Ensure tight alignment between physical automation and digital systems through interface readiness and end-to-end testing.

·        Manage system integrators and third-party vendors delivering automation and integration components.

PMO Governance & Reporting

·        Establish PMO standards, RAID logs, milestone tracking, and executive dashboards.

·        Provide regular status updates to senior leadership on progress, risks, budget, and go-live readiness.

·        Drive decision-making forums, steering committees, and escalation management.

Operational Readiness & Change Management

·        Coordinate operational readiness activities including SOP finalization, training, user access, and support models.

·        Ensure smooth transition from project mode to operations and IT support teams.

·        Support change management and communication plans for warehouse operations and stakeholders.

Risk, Quality & Compliance

·        Proactively identify risks related to systems, automation, timelines, and operational impact.

·        Ensure compliance with internal IT governance, security, and quality standards.

·        Drive issue resolution and continuous improvement during hypercare.

Required Qualifications & Skills

Education

·        Bachelor’s degree in Engineering, Information Systems, Supply Chain, or related field.

·        PMP / PRINCE2 / SAFe / Agile certifications preferred.

Experience

·        8–12 years of experience in IT PMO / Program Management, preferably within Supply Chain or Logistics.

·        Proven experience managing warehouse automation go-lives involving WMS, TMS, and system integrations.

·        Experience working with global, cross-functional teams and system integrators.

Technical Skills

·        Strong understanding of WMS (Manhattan, Blue Yonder, SAP EWM, etc.) and TMS platforms.

·        Familiarity with warehouse automation technologies (conveyors, sorters, robotics, AS/RS).

·        Knowledge of integration patterns, middleware, and end-to-end supply chain systems.

Soft Skills

·        Strong leadership and stakeholder management skills.

·        Excellent planning, coordination, and problem-solving abilities.

·        Ability to manage high-pressure go-live environments and complex dependencies.

·        Clear communication skills for executive and operational audiences.

Skills

• PMO
• Supply chain